Shamanic Dreamtime and Inner Space World of the Shaman

Original:

Dear Sir/Madam,

I am writing to express my dissatisfaction with the recent purchase I made at your store. Last week, I bought a new laptop from your store, and since then, I have encountered several issues.

Firstly, the laptop freezes frequently, making it impossible to use for extended periods of time. This has deeply affected my work productivity, as I primarily rely on my laptop for my job.

Secondly, the battery life is extremely poor. Even after fully charging it, the laptop only lasts for about an hour before needing to be plugged in again. This restricts my ability to work on the go, which was one of the main reasons for purchasing a new laptop.

Lastly, the customer service I received at your store was disappointing. Despite being promised excellent after-sales support, I found it extremely difficult to reach anyone for assistance. The staff appeared disinterested and unsupportive, which is not the level of service I expect as a loyal customer.

I am writing this letter to request a refund or a replacement for the faulty laptop. I believe that as a customer, I deserve a product that is fully functional and meets my expectations. Additionally, I expect the store to improve their customer service to ensure better assistance for future customers.

I would appreciate it if you could provide a prompt resolution to this matter. I have attached the receipt for the purchase along with this letter as proof of purchase. Please contact me at your earliest convenience to discuss the next steps.

Yours faithfully, [Your Name]

Rewritten:

Dear Sir/Madam,

I am writing to express my dissatisfaction with a recent purchase I made at your store. The new laptop I bought from you last week has presented multiple issues, affecting my work productivity and overall satisfaction.

The first issue I encountered is that the laptop freezes frequently, rendering it unusable for extended periods. This significantly impacts my ability to perform my job efficiently, as my work relies heavily on the laptop's functionality.

Furthermore, the battery life of the laptop is alarmingly poor. Despite fully charging it, the laptop only lasts for approximately an hour before requiring another plug-in. This severely limits my productivity on the go, which was one of the main reasons for investing in a new laptop.

Moreover, I was disappointed with the customer service received at your store. Despite being promised exceptional after-sales support, I faced great difficulty in seeking assistance. The staff showed little interest and provided minimal support, which is not the level of service I had expected as a loyal customer.

In light of these issues, I kindly request a refund or a replacement for the faulty laptop. As a customer, I believe it is reasonable to receive a fully-functional product that meets my expectations. Additionally, I urge the store to improve their customer service to ensure a better experience for all future customers.

I would greatly appreciate a prompt resolution to this matter. As proof of purchase, I have enclosed the receipt with this letter. Please contact me at your earliest convenience to discuss the necessary steps forward.

Yours faithfully, [Your Name]

product information: